1. Go to your activities page
Click on the dropdown next to your username then select "My Activities". You will be redirected to the activities page.
2. Select a ticket/request you want to monitor
3. Monitor the status and chat history
While the status is set to open/pending check the chat history and respond to any questions by typing your response in the "Add to conversation" text box.
Click submit to send the response.
4. Ticket closed
When the issue raised by the ticket is resolved the status of the ticket will be set to "solved".